7-Day Replacement Policy (Sirf Product Badli Hoga
GenzeBoy par hum chahte hain ke parcel kholne ke baad bhi aapka har order mehfooz rahe. Agar delivery ke baad aapke product mein koi masla aata hai, toh hum aapko 7 Din Ki Replacement Guarantee dete hain.
Note: Humari policy mein paise wapsi (refund) ka option nahi hai, sirf kharab product ke badle naya product diya jata hai.
Policy Ke Main Points:
- 7-Day Time Limit: Product deliver hone ke 7 din ke andar aap replacement ke liye claim darj karwa sakte hain. 7 din ke baad koi claim kabool nahi kiyaayega.
- Technical Issues Covered: Yeh policy sirf aur sirf Technical Problems (jaise charging na hona, Bluetooth connect na hona, screen ka na chalna, ya mic kharab hona) ke liye hai.
- Tootne Ki Koi Warranty Nahi (No Physical Damage): Agar product aapke hath se gir kar toot jata hai, us par scratches aate hain, ya paani mein girne se kharab hota hai, toh uski koi replacement nahi hogi. Hum sirf dabba kholne par pehle se mojood company faults ki zimmedari lete hain.
Replacement Claim Karne Ka Tariqa:
- Step 1: Agar product mein koi technical masla hai, toh uski ek choti si video record karein jismein fault saaf nazar aa raha ho.
- Step 2: Humare official WhatsApp number par wo video aur apna Order ID/Name send karein.
- Step 3: Humari team video verify karein gi. Fault sahi nikalne par aapka purana product wapis lekar aapko bilkul Naya Aur Sahi Product deliver kar diya jayega.